Preorder Policy
Raptor Games Preorder Policy
Thank you for choosing to preorder with Raptor Games! We appreciate your support and want to make sure your preorder experience is clear, fair, and transparent. Please review our preorder terms below before placing your order.
1. Payment and Confirmation
Full Payment Required:
Full payment is required at the time of preorder to secure your item. This ensures we can reserve stock for you upon release.
Order Confirmation:
Once your payment has been successfully processed, you’ll receive an order confirmation via email. Please check your details carefully and contact us if any information needs updating.
2. Estimated Delivery Date
Delivery Estimates:
Estimated release or delivery dates are shown on the product page where available. If no date is listed, the manufacturer’s published release date should be used as a guide.
Please note that these dates are estimates only and may change due to factors such as supplier delays, shipping disruptions, or production issues outside our control. We will communicate any known changes as soon as possible.
3. Change of Mind and Cancellations
Customer-Initiated Cancellations:
If you decide to cancel your preorder due to a change of mind, a 10% cancellation fee will apply. This fee helps cover processing, transaction, and administrative costs associated with the order. The fee will be deducted from your refund total.
Timeframe:
Change-of-mind cancellations can only be accepted up to one (1) week before the item’s official release or shipping date.
Refund Process:
Refunds will be processed within 7–10 business days from the date of cancellation, and funds will be returned to your original payment method.
Non-Refundable Items:
Some preorder items are non-refundable and will be clearly marked at the time of purchase. These typically include, but are not limited to:
- Gift Cards
- TCG Singles
- Event Entry Fees
- Food and Drinks
Raptor Games does not typically accept change-of-mind returns once a preorder has been shipped. However, at our discretion, if a return is approved after dispatch, a 10% cancellation fee will be deducted once the goods have been safely returned.
Change of ETA Exception:
If your preorder is cancelled due to a manufacturer or distributor delay (i.e. a change in release date), the 10% fee will not apply.
4. Product Availability and Changes
Stock Availability:
While we make every effort to fulfil all preorders, product availability may occasionally change due to supplier or distributor constraints.
If an item is delayed nationwide or its release date is revised, the new ETA provided by the manufacturer or wholesaler will become the updated release date.
If Raptor Games is unable to fulfil your preorder due to internal stock issues, you’ll be offered an alternative product or a full refund — with no cancellation fee applied.
Product Modifications:
In rare cases, manufacturers may alter product designs or specifications prior to release. Should this occur, we’ll notify you of any major changes and give you the option to continue with or cancel your preorder.
5. Shipping and Handling
Shipping Costs:
Shipping costs are calculated at checkout and included in your preorder total.
Shipping Address:
Please ensure your shipping address is correct when placing your order. Address changes after a preorder has been placed may not always be possible.
Release Dates & Delivery:
Raptor Games may, at our discretion, hold orders containing multiple preorder items until all products are available for combined shipping.
Split or Combined Shipments:
Depending on availability, Raptor Games may choose to split or combine shipments to ensure efficient delivery. However in most circumstances preordered items will be shipped together with the items with the last preorder date. If you wish to receive your items earlier place separate orders.
6. Faulty Products and Support
Product Faults:
Faulty or damaged products are covered under our Refund & Returns Policy once delivered. You can review that policy on our website for details on replacement, or refund options under Australian Consumer Law.
7. Agreement
By placing a preorder with Raptor Games, you acknowledge and agree to the terms outlined in this Preorder Policy.
Raptor Games reserves the right to update or modify this policy at any time without prior notice. Any changes will take effect immediately upon publication on our website.